Email Support Pages

Sending and Receiving Email

Sending and receiving email should not be difficult. You will need:

1. To be connected to the Internet. For instance you may connect by dial up, ADSL or a leased line.
2. An email client, e.g. Outlook express. This program picks up and organises your email.
3. A POP3 box where your email collects (Incoming mail).
4. An SMTP server (Outgoing mail). This will be supplied by your ISP.

Configuration of your mail client (e.g. Outlook Express) varies depending on the client.

Flash based, setting up accounts on various email clients:

• Creating an email account in Outlook Express
• Creating an email account in Outlook 2002
• Creating an email account in Outlook 2003
• Creating an email account in Outlook 2007
• Creating an email account in Netscape Communicator
• Creating an email account in Eudora
• Creating an email account in Incredimail
• Creating an email account in Pegasus

If you are having problems with your email deliveries, FirstServ support may ask for a copy of some email headers that is involved.

Retrieving email headers from various email clients:

• Retrieving email headers in Outlook 2003
• Retrieving email headers in Outlook Express
• Retrieving email headers in Eudora
• Retrieving email headers in Incredimail
• Retrieving email headers in Netscape
• Retrieving email headers in Pegasus
• Retrieving email headers in Thunderbird

If you are having problems accessing your email from your desktop clients or need to access them from a browser we offer Horde Webmail. Following are some brief tutorials to get around Horde.

Managing mail with Horde Webmail:

• Managing your addressbook
• Creating an autoresponder
• Using BoxTrapper
• Managing your Calendar
• Changing you email password
• Composing a new email
• Editing your profile
• Creating an email filter
• Using filters
• Creating folders
• Configuring global options
• Logging in to Horde Webmail
• Creating a mail forwarder
• Reading a new mail message

HTML Instructions:

• Setting Windows Outlook Express
• Setting Windows Microsoft Outlook
• Setting Netscape Versions 4.5, 4.05, 4.06.
• Setting MacOS Internet Mail

NB. Mac users: when entering your login name, use a % sign instead of the @ sign in your account. e.g. login: a.jones%yourcompany.com, not a.jones@yourcompany.com

SMTP Servers

For information about your SMTP server, click here: SMTP mail servers for ISPs

Anti Spam configuration

For information about configuring SpamAssassin anti-Spam software, click here: HTML version or Flash Movie

Virus Scanned Emails

For information about automatically virus scanning your emails, click here: Postini Integrated Message Management

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